betjob Privacy Policy

1. Introduction

betjob ("we", "us", "our") operates the online gaming and sports betting platform accessible at betjob.club. We understand that your personal information is important, and we take our responsibility as a data processor seriously. This Privacy Policy has been written to give you a clear and honest picture of how betjob handles personal data across every stage of the player journey — from first registration through to account closure.

betjob serves players primarily based in Bangladesh. Our platform is designed to be accessible to adults across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and this Privacy Policy reflects the specific data environment and payment infrastructure relevant to that market, including the use of mobile financial services such as bKash, Nagad, and Rocket.

This policy applies to all personal data collected through the betjob website, betjob mobile application, customer support channels, and any other digital touchpoints operated by betjob. It does not apply to third-party websites or services that may be linked from the betjob platform — those are governed by their own privacy policies.

2. Data Controller

For the purposes of applicable data protection legislation, betjob acts as the data controller in respect of personal data submitted by Players and collected automatically during platform use. All data-related enquiries, requests, and complaints should be directed to betjob's designated data contact using the channels listed in Section 16 of this policy.

3. Data We Collect

3.1 Registration and Identity Data

When you create a betjob account, we collect the following categories of personal information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 18+ age requirement);
• Bangladesh mobile phone number;
• Valid email address;
• Residential address, including city, district, and postcode;
• Username and encrypted password chosen during registration.

3.2 Identity Verification (KYC) Documents

As part of betjob's mandatory Know Your Customer process, we may collect copies or photographs of:

• National Identity Card (NID) or valid passport;
• Proof of current address (utility bill or bank statement dated within three months);
• Proof of ownership of the payment method used for deposits (for example, a screenshot of your bKash or Nagad account showing your registered name and number).

3.3 Financial Transaction Data

betjob records all deposit and withdrawal transactions on your account. Financial data collected includes: transaction reference numbers, payment method identifiers (such as your bKash wallet number or Nagad account, stored in masked format), transaction amounts in Bangladesh Taka (BDT), and timestamps of all payment events.

3.4 Gaming and Betting Activity Data

betjob logs all gaming sessions and betting activity associated with your account. This includes: games played and wagers placed; bet amounts; outcomes and winnings; bonus redemption history; session durations and start/end timestamps; and any self-imposed responsible gaming limits applied to your account.

3.5 Technical and Device Data

When you use the betjob platform, we automatically collect technical information including:

• IP address at the time of login and during active sessions;
• Device type (mobile, tablet, desktop), operating system, and browser type;
• Mobile network operator (e.g., Grameenphone, Banglalink, Robi, Teletalk);
• Pages visited, time spent on each page, and navigation paths;
• Error logs and crash reports submitted to betjob's technical team.

3.6 Communications Data

betjob retains records of all communications between you and our support team, including live chat transcripts, email correspondence, and WhatsApp messages sent to our support number. These records are retained to resolve disputes, improve service quality, and fulfil regulatory obligations.

4. How We Collect Your Data

betjob collects personal data through the following primary channels:

• Directly from you — when you complete the registration form, submit KYC documents, contact support, or update your account profile;
• Automatically — through cookies, server logs, and tracking technologies when you browse or interact with the betjob platform;
• From payment processors — transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners when you complete a deposit or withdrawal;
• From identity verification partners — where betjob uses a third-party KYC service to cross-check the documents you submit against official databases;
• From fraud prevention services — technical signals and device fingerprinting data used to detect suspicious account activity.

5. Purpose of Processing Your Data

betjob processes your personal data for the following specific purposes:

• Account creation and management — to register your betjob account, verify your identity, and maintain your account in good standing;
• Payment processing — to facilitate deposits and withdrawals via your chosen payment method and to maintain an accurate transaction history;
• Regulatory compliance — to fulfil Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations by verifying your identity before processing withdrawals;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeovers, and abuse of betjob's promotional offers;
• Responsible gaming — to monitor gaming behaviour, apply self-imposed limits, enforce self-exclusion requests, and identify players who may need support;
• Customer support — to respond to your queries, investigate complaints, and resolve disputes related to your betjob account;
• Platform improvement — to analyse aggregate usage patterns, fix technical issues, and develop new features that improve the betjob experience for all players;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and opt-in status.

6. Legal Basis for Processing

betjob relies on the following legal bases when processing your personal data:

• Contractual necessity — processing required to deliver the betjob service under the contract formed when you accept the Terms & Conditions, including account management and payment processing;
• Legal obligation — processing required to comply with applicable laws, including KYC verification and AML monitoring;
• Legitimate interests — processing carried out for betjob's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights;
• Consent — processing based on your freely given and specific consent, primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Data Sharing and Third Parties

7.1 Who We Share Data With

betjob does not sell your personal data to third parties. We share your data only with the following categories of trusted partners, and only to the extent necessary for the stated purpose:

• Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard), to process your financial transactions;
• KYC and identity verification providers — third-party services that verify the authenticity of the documents you submit during the account verification process;
• Fraud prevention and security vendors — services that analyse device and behavioural data to detect suspicious activity on the betjob platform;
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver their games and calculate outcomes;
• IT and hosting infrastructure providers — cloud hosting and data storage providers that maintain the servers on which betjob's platform and data are stored;
• Legal and regulatory authorities — where betjob is required by law, court order, or official regulatory request to disclose personal data.

7.2 No Unauthorised Third-Party Marketing

betjob will never share your personal data with advertisers, data brokers, or any other commercial third party for the purpose of targeted advertising or marketing without your explicit prior consent. All data sharing arrangements with third-party vendors are governed by written data processing agreements that require those vendors to maintain standards of data security equivalent to those applied by betjob.

8. Data Retention

betjob retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data — retained for the full duration of your betjob account and for a period of five (5) years following account closure;
• Financial transaction records — retained for a minimum of seven (7) years from the date of the transaction in accordance with standard financial record-keeping requirements;
• KYC documents — retained for five (5) years from the date of submission or from the date of account closure, whichever is later;
• Customer support communications — retained for three (3) years from the date of the last communication in a support thread;
• Marketing consent records — retained for the duration of your consent and for one (1) year following withdrawal of consent, to demonstrate compliance.

When data is no longer required, betjob will securely delete or anonymise it in accordance with industry best practices.

9. Data Security

betjob implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the betjob platform;
• Encryption at rest for sensitive stored data, including KYC documents and financial records;
• Access controls — internal access to personal data is restricted to betjob staff who require it to perform their job functions, governed by role-based permissions;
• Two-factor authentication options available for player accounts to add a second layer of login security;
• Regular security audits and vulnerability assessments conducted on betjob's platform infrastructure;
• Incident response procedures — betjob maintains documented procedures to detect, report, and respond to data security incidents in a timely manner.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by the betjob platform when you visit or use our services. betjob uses cookies and similar tracking technologies (such as local storage and session tokens) to ensure the platform functions correctly and to improve your experience.

10.2 Types of Cookies We Use

• Strictly necessary cookies — required for the betjob platform to operate. These include session authentication tokens and security cookies. These cannot be disabled without preventing you from using the platform.
• Functional cookies — used to remember your preferences, such as your preferred language setting and responsible gaming limits applied to your account.
• Analytical cookies — used to collect anonymous data about how players navigate the betjob platform, which pages are most visited, and where technical errors occur. This data helps betjob improve its service.
• Marketing cookies — used, with your consent, to deliver relevant promotional content and track the effectiveness of betjob's marketing campaigns.

10.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytical cookies may affect the performance of certain betjob features. Instructions for managing cookies in major browsers are available on each browser's official support page.

11. Your Data Rights

As a betjob player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact betjob using the details in Section 16. betjob will respond to all valid data rights requests within 30 days.

• Right of access — you have the right to request a copy of the personal data betjob holds about you;
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data on your account;
• Right to erasure — you may request deletion of your personal data where betjob no longer has a legal or legitimate basis for retaining it. Note that data subject to mandatory retention periods (e.g., financial records) cannot be erased until those periods expire;
• Right to restrict processing — you may request that betjob limits how it uses your data in certain circumstances, for example while a rectification request is being assessed;
• Right to data portability — you have the right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible;
• Right to object — you have the right to object to betjob processing your data on the basis of legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.

12. Protection of Minors

betjob does not knowingly collect or process personal data from individuals under the age of 18. The betjob platform is strictly an 18+ service. If betjob becomes aware that personal data has been collected from a person under 18, that data will be immediately deleted and the associated account permanently closed. If you have reason to believe that a minor has created a betjob account, please contact our support team immediately so that appropriate action can be taken.

13. International Data Transfers

betjob's primary operations and data storage are oriented towards serving its Bangladesh-based player base. However, certain third-party service providers engaged by betjob — including cloud infrastructure providers and game content studios — may process data on servers located outside Bangladesh. Where such transfers occur, betjob ensures that appropriate safeguards are in place, including contractual data processing agreements that require equivalent standards of data protection to those applied by betjob.

14. Third-Party Links and Services

The betjob platform may contain references to or integrations with third-party services, including game providers and payment gateways. These third parties operate under their own privacy policies, which betjob does not control. betjob encourages all players to review the privacy policies of any third-party service they interact with in connection with their betjob account. betjob accepts no responsibility for the data practices of third-party providers.

15. Changes to This Privacy Policy

betjob reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, betjob will notify registered players via email to their registered address and/or through a prominent notice on the betjob platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this document will be revised accordingly. Continued use of the betjob platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For all privacy-related enquiries, data rights requests, or concerns regarding betjob's data practices, please contact our team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within the betjob platform
• WhatsApp: +880 1700 000000

betjob aims to acknowledge all privacy-related requests within two (2) business days and to provide a full response within thirty (30) calendar days. For complex requests that require additional time to process, betjob will notify you of the extended timeline and reason for the delay.